I received a stack of redeployed ipads and had to figure out how to reset them to factory default state. Only problem was the ipads passcodes had been set by the previous users as required by policy and I didn’t have the passcodes handy. No problems I fired up trusty google and figured I would be through it in a minute.
Unfortunately the instructions were not as easy to find as I had hoped and so I had to click through several of the sites and experiment a bit until I finally got it to work just right. Most of the methods led to me getting the error “iTunes could not connect to the iPad named x because it is locked with a passcode. You must enter your passcode on the iPad/iPhone before it can be used with iTunes“
I would have just restored from a previous backup if I had used these ipads before but since I hadn’t I had to restore the device to factory default.
Here is how I reset the ipad to factory default without having the passcode:
- Connect the iPad to your USB cable but make sure itunes is closed on your pc (close it if it opens).
- Turn off the ipad device by pressing and holding the Sleep/Wake button until it goes off.
- Start itunes on your pc.
- Press & hold the home and power buttons together until you see the Apple symbol come up and continue holding the home button until you see “Connect to iTunes” on the ipad screen
- You will get to recovery mode and then you should restore the device to factory default using your pc via itunes. I restored them to factory default since I did not have a backup and this brought the ipads back to their original state, clearing the troublesome password in the process.
Definitely not rocket science but also not clear from a lot of the higher ranking sites based on the search term I used.